Telehealth Consent and Terms of Service

Valida Clinics Pty Ltd (ABN 12 689 555 379) trading as Chronic Doctors ("we", "us", "our") provides access to telehealth services via its platform.

These Terms apply to your use of the Chronic Doctors system and services.

1. Nature of Services

Chronic Doctors provides a patient-facing platform facilitating access to telehealth consultations delivered by independent registered practitioners.

We do not provide medical advice or treatment directly.

2. Consent to Collection and Use of Information

We collect personal and health information necessary to:

• provide medical care, treatment and advice

• manage appointments, billing and administration

• comply with legal and regulatory obligations

This may include:

• identity and demographic information

• health and medical history

• consultation records, prescriptions and communications generated via practitioner systems and the platform interface

• platform usage data including login activity and audit logs

You acknowledge that failure to provide accurate information may impact care.

3. Consent to Telehealth

By proceeding, you consent to:

• receiving healthcare services via telehealth

• your information being collected, used and disclosed for care and operational purposes

• your medical records being created and maintained by your treating practitioner within internal Practice Management Software (PMS) systems

You understand:

• telehealth has limitations compared to in-person care

• clinical decisions rely on information available remotely

4. Platform Structure and Data Access

You acknowledge that:

• Chronic Doctors provides a patient-facing platform

• practitioners utilise internal PMS systems to manage clinical records

• patients do not have direct access to the PMS

• practitioners are responsible for clinical records and act as data custodians

Access to systems is restricted to authorised users and governed by role-based permissions.

System activity, including access to records, is logged via audit logs.

We may restrict, modify or revoke system access where required to maintain system integrity, security or compliance.

5. Use and Disclosure of Information

Your information may be used and disclosed to:

• treating practitioners

• healthcare providers involved in your care

• pharmacies, Medicare, DVA and insurers

• service providers supporting the platform and PMS systems

• regulators where required

Information may also be used for:

• quality improvement and practice management

• training, education and research (de-identified where appropriate)

6. Communication Consent

You consent to being contacted via:

• phone

• SMS

• email

• electronic messaging

You acknowledge that electronic communication may not always be secure.

7. Risks and Limitations

You understand:

• technical failures may occur

• consultations may be interrupted or delayed

• outcomes may differ from in-person care

For urgent medical issues, you must seek immediate care.

8. Prescribing and Treatment

You acknowledge:

• prescribing is at the sole discretion of the practitioner

• not all treatments are suitable via telehealth

• additional verification or in-person consultation may be required

9. User Obligations

You agree to:

• provide accurate information

• maintain confidentiality of login credentials

• not misuse the platform

10. Fees and Payments

You agree:

• fees apply to services

• payment is required via approved methods

• refunds are subject to Australian Consumer Law

Missed appointments and late cancellations may incur fees.

11. Acceptable Use

You must not:

• impersonate another person

• use the platform unlawfully

• interfere with system security or performance

12. Limitation of Liability

To the extent permitted by law:

• practitioners are responsible for clinical care

• Chronic Doctors is not liable for medical outcomes

• liability is limited to platform services

Nothing excludes rights under Australian Consumer Law.

13. System Features

Any platform tools:

• are informational only

• do not constitute medical advice

• must not be relied on without practitioner guidance

14. Indemnity

You indemnify us against loss arising from:

• misuse of the platform

• breach of these Terms

• unlawful activity

15. Termination

We may suspend or terminate access where:

• Terms are breached

• system security or integrity is at risk

16. General

We may update these Terms from time to time. Continued use constitutes acceptance.

These Terms are governed by the laws of Queensland, Australia.

17. Contact

Valida Clinics Pty Ltd (ABN 12 689 555 379) trading as Chronic Doctors
Email: info@chronicdoctors.com.au
Phone: 07 3180 6750

Consent Statement

By proceeding, you confirm that you have read, understood and agree to these Terms and consent to receiving telehealth services via this platform.