Privacy Policy
Last Updated: May 2026
1. Overview
Valida Clinics Pty Ltd (ABN 12 689 555 379) trading as Chronic Doctors ("we", "us", "our") operates a telehealth platform that facilitates access to healthcare practitioners.
We handle personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Platform Structure and Data Control
Chronic Doctors provides a patient-facing platform used to facilitate telehealth services.
You acknowledge that:
treating practitioners utilise internal Practice Management Software ("PMS") to manage clinical records
patients do not have direct access to the PMS
medical records are created and maintained by individual treating practitioners
practitioners act as independent data custodians of clinical records
Chronic Doctors facilitates access to services but does not control clinical decision-making
3. Information We Collect
We may collect:
personal information (name, date of birth, contact details)
identity verification information
health information (medical history, consultation notes, prescriptions)
communications via the platform interface
consultation records and documentation generated via practitioner systems and the platform
platform usage data, including login activity and audit logs
Health information is classified as sensitive information under Australian law.
4. How Information is Collected
Information is collected:
directly from you via the platform (registration, forms, consultations)
by treating practitioners during consultations
from third parties (e.g. referring doctors, pharmacies) with your consent or as permitted by law
5. Purpose of Collection
Your information is used to:
facilitate telehealth consultations and healthcare delivery
enable practitioners to create and maintain clinical records within PMS systems
support prescribing, referrals and care coordination
verify identity and manage platform access
comply with legal and regulatory obligations
6. Access Controls and Audit Logs
Access to information is restricted to authorised practitioners and personnel.
Systems used in connection with the platform maintain:
role-based access controls
user authentication protocols
audit logs recording system access and activity
These controls are used to support security, compliance and system integrity.
7. Disclosure of Information
Your information may be disclosed to:
treating practitioners
healthcare providers involved in your care
pharmacies, Medicare, DVA and insurers
service providers supporting the platform and PMS systems
regulators where required by law
We do not sell personal or health information.
8. Data Storage and Security
Information is stored within secure systems used to deliver the platform and practitioner services.
We take reasonable steps to protect information, including:
encryption of data in transit
secure authentication processes
system monitoring and audit tracking
However, no system is completely secure.
9. Overseas Data Handling
Some service providers may process data outside Australia.
We take reasonable steps to ensure such providers comply with Australian privacy standards.
10. Access and Correction
Requests for access to or correction of clinical records should be directed to your treating practitioner or via our contact details below.
11. Retention of Information
Health records are retained in accordance with legal and professional obligations applicable to treating practitioners.
12. Complaints
If you have concerns, please contact us.
You may also contact the Office of the Australian Information Commissioner (OAIC).
13. Updates
We may update this policy from time to time.
Contact
Valida Clinics Pty Ltd (ABN 12 689 555 379) trading as Chronic Doctors
Email: info@chronicdoctors.com.au
Phone: 07 3180 6750
1. Overview
Valida Clinics Pty Ltd (ABN 12 689 555 379) trading as Chronic Doctors ("we", "us", "our") operates a telehealth platform that facilitates access to healthcare practitioners.
We handle personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Platform Structure and Data Control
Chronic Doctors provides a patient-facing platform used to facilitate telehealth services.
You acknowledge that:
treating practitioners utilise internal Practice Management Software ("PMS") to manage clinical records
patients do not have direct access to the PMS
medical records are created and maintained by individual treating practitioners
practitioners act as independent data custodians of clinical records
Chronic Doctors facilitates access to services but does not control clinical decision-making
3. Information We Collect
We may collect:
personal information (name, date of birth, contact details)
identity verification information
health information (medical history, consultation notes, prescriptions)
communications via the platform interface
consultation records and documentation generated via practitioner systems and the platform
platform usage data, including login activity and audit logs
Health information is classified as sensitive information under Australian law.
4. How Information is Collected
Information is collected:
directly from you via the platform (registration, forms, consultations)
by treating practitioners during consultations
from third parties (e.g. referring doctors, pharmacies) with your consent or as permitted by law
5. Purpose of Collection
Your information is used to:
facilitate telehealth consultations and healthcare delivery
enable practitioners to create and maintain clinical records within PMS systems
support prescribing, referrals and care coordination
verify identity and manage platform access
comply with legal and regulatory obligations
6. Access Controls and Audit Logs
Access to information is restricted to authorised practitioners and personnel.
Systems used in connection with the platform maintain:
role-based access controls
user authentication protocols
audit logs recording system access and activity
These controls are used to support security, compliance and system integrity.
7. Disclosure of Information
Your information may be disclosed to:
treating practitioners
healthcare providers involved in your care
pharmacies, Medicare, DVA and insurers
service providers supporting the platform and PMS systems
regulators where required by law
We do not sell personal or health information.
8. Data Storage and Security
Information is stored within secure systems used to deliver the platform and practitioner services.
We take reasonable steps to protect information, including:
encryption of data in transit
secure authentication processes
system monitoring and audit tracking
However, no system is completely secure.
9. Overseas Data Handling
Some service providers may process data outside Australia.
We take reasonable steps to ensure such providers comply with Australian privacy standards.
10. Access and Correction
Requests for access to or correction of clinical records should be directed to your treating practitioner or via our contact details below.
11. Retention of Information
Health records are retained in accordance with legal and professional obligations applicable to treating practitioners.
12. Complaints
If you have concerns, please contact us.
You may also contact the Office of the Australian Information Commissioner (OAIC).
13. Updates
We may update this policy from time to time.
Contact
Valida Clinics Pty Ltd (ABN 12 689 555 379) trading as Chronic Doctors
Email: info@chronicdoctors.com.au
Phone: 07 3180 6750
1. Overview
Valida Clinics Pty Ltd (ABN 12 689 555 379) trading as Chronic Doctors ("we", "us", "our") operates a telehealth platform that facilitates access to healthcare practitioners.
We handle personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Platform Structure and Data Control
Chronic Doctors provides a patient-facing platform used to facilitate telehealth services.
You acknowledge that:
treating practitioners utilise internal Practice Management Software ("PMS") to manage clinical records
patients do not have direct access to the PMS
medical records are created and maintained by individual treating practitioners
practitioners act as independent data custodians of clinical records
Chronic Doctors facilitates access to services but does not control clinical decision-making
3. Information We Collect
We may collect:
personal information (name, date of birth, contact details)
identity verification information
health information (medical history, consultation notes, prescriptions)
communications via the platform interface
consultation records and documentation generated via practitioner systems and the platform
platform usage data, including login activity and audit logs
Health information is classified as sensitive information under Australian law.
4. How Information is Collected
Information is collected:
directly from you via the platform (registration, forms, consultations)
by treating practitioners during consultations
from third parties (e.g. referring doctors, pharmacies) with your consent or as permitted by law
5. Purpose of Collection
Your information is used to:
facilitate telehealth consultations and healthcare delivery
enable practitioners to create and maintain clinical records within PMS systems
support prescribing, referrals and care coordination
verify identity and manage platform access
comply with legal and regulatory obligations
6. Access Controls and Audit Logs
Access to information is restricted to authorised practitioners and personnel.
Systems used in connection with the platform maintain:
role-based access controls
user authentication protocols
audit logs recording system access and activity
These controls are used to support security, compliance and system integrity.
7. Disclosure of Information
Your information may be disclosed to:
treating practitioners
healthcare providers involved in your care
pharmacies, Medicare, DVA and insurers
service providers supporting the platform and PMS systems
regulators where required by law
We do not sell personal or health information.
8. Data Storage and Security
Information is stored within secure systems used to deliver the platform and practitioner services.
We take reasonable steps to protect information, including:
encryption of data in transit
secure authentication processes
system monitoring and audit tracking
However, no system is completely secure.
9. Overseas Data Handling
Some service providers may process data outside Australia.
We take reasonable steps to ensure such providers comply with Australian privacy standards.
10. Access and Correction
Requests for access to or correction of clinical records should be directed to your treating practitioner or via our contact details below.
11. Retention of Information
Health records are retained in accordance with legal and professional obligations applicable to treating practitioners.
12. Complaints
If you have concerns, please contact us.
You may also contact the Office of the Australian Information Commissioner (OAIC).
13. Updates
We may update this policy from time to time.
Contact
Valida Clinics Pty Ltd (ABN 12 689 555 379) trading as Chronic Doctors
Email: info@chronicdoctors.com.au
Phone: 07 3180 6750