Welcome to www.https://chronicdoctors.com.au/ (Website). The Website which provides information related to telehealth services and the provision of advice in relation to medicinal cannabis therapies (Services).
The Website is operated by Chronic Doctors. Access to and use of the Website, or any of its associated Products or Services, is provided by Chronic Doctors. Please read these terms and conditions (Terms) carefully. By using, browsing and/or reading the Website, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website, or any of Services, immediately.
Chronic Doctors reserves the right to review and change any of the Terms by updating this page at its sole discretion. When Chronic Doctors updates the Terms, it will use reasonable endeavours to provide you with notice of updates to the Terms. Any changes to the Terms take immediate effect from the date of their publication. Before you continue, we recommend you keep a copy of the Terms for your records.
You accept the Terms by remaining on the Website. You may also accept the Terms by clicking to accept or agree to the Terms where this option is made
available to you by Chronic Doctors in the user interface.
You acknowledge and agree that, as a Patient, you are responsible for:
your own acts and omissions; and
for the acts and omissions of any individuals assisting with booking your therapeutic cannabis treatment with Chronic Doctors during appointment.
Any third-party reference to any website of Chronic Doctors via hyperlink is only permitted with the prior approval of Chronic Doctors. Chronic Doctors makes no representations nor warranties regarding any content published by third parties referring, by hyperlink, to Chronic Doctor’ website.
Chronic Doctors is in no way represents that it has approved the content of those websites to which hyperlinks are provided and is neither responsible for the content of such websites nor liable for any damage or injury resulting from reliance on such content.
In order to access the Services, you must first register for an account by making an appointment on the Website or by calling Chronic Doctors on 07 3012 6314 (Account).
As part of the registration process, or as part of your continued use of the Services, you may be required to provide personal information about yourself (such as identification or contact details), including:
previous medical history including presecriptions
You warrant that any information you give to Chronic Doctors in the course of completing the registration process will always be accurate, correct and up to date.
Once you have completed the registration process, you will be a registered user and Patient of the Website (Patient) and agree to be bound by the Terms.
You may not use the Services and may not accept the Terms if:
you are not of legal age to form a binding contract with Chronic Doctors; or
you are a person barred from receiving the Services under the laws of Australia or other countries including the country in which you are resident or from which you use the Services.
As a Patient of Chronic Doctors, you agree to comply with the following:
you will use the Services only for purposes that are permitted by:
the Terms; and
any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions;
you have the sole responsibility for protecting the confidentiality of your password and/or email address. Use of your password by any other person may result in the immediate cancellation of the Services;
any use of your registration information by any other person, or third parties, is strictly prohibited. You agree to immediately notify Chronic Doctors of any unauthorised use of your password or email address or any breach of security of which you have become aware;
access and use of the Website is limited, non-transferable and allows for the sole use of the Website by you for the purposes of Chronic Doctors providing the Services;
you will not use the Services or the Website in connection with any commercial endeavours except those that are specifically endorsed or approved by the management of Chronic Doctors;
you will not use the Services or Website for any illegal and/or unauthorised use which includes collecting email addresses of Patients by electronic or other means for the purpose of sending unsolicited email or unauthorised framing of or linking to the Website;
you agree that commercial advertisements, affiliate links, and other forms of solicitation may be removed from the Website without notice and may result in termination of the Services. Appropriate legal action will be taken by Chronic Doctors for any illegal or unauthorised use of the Website; and
you acknowledge and agree that any automated use of the Website or its Services is prohibited.
In consideration of our provision of services, each person who becomes a Patient acknowledges and agrees that they are jointly and severally liable for the payment of our fees and expenses for Chronic Doctors performing the services referred to in these Terms. Each person further agrees to indemnify us for any Loss we suffer because the party engaging us does not pay our fees for any reason.
You may make payment for the Services (the ‘ Services Fee’) by way of utilising Square Payments and using:
American Express; and
bank issued EFTPOS chip cards.
All payments made in the course of your use of the Services are made using the above cards (Credit Cards) detailed in clause 5(a). In using the Website, the Services or when making any payment in relation to your use of the Services, you warrant that you have read, understood and agree to be bound by the Credit Cards terms and conditions which are available on their respective websites.
You acknowledge and agree that where a request for the payment of the Services Fee is returned or denied, for whatever reason, by your financial institution or is unpaid by you for any other reason, then you are liable for any costs, including banking fees and charges, associated with the Services Fee.
You agree and acknowledge that Chronic Doctors can vary the Services Fee at any time.
After you have paid for the Service an invoice is generated and emailed to you confirming payment.
The Website, the Services and all of the related products of Chronic Doctors are subject to copyright. The material on the Website is protected by copyright under the laws of Australia and through international treaties. Unless otherwise indicated, all rights (including copyright) in the Services and compilation of the Website (including but not limited to text, graphics, logos, button icons, video images, audio clips, Website, code, scripts, design elements and interactive features) or the Services are owned or controlled for these purposes, and are reserved by Chronic Doctors or its contributors.
All intellectual property rights in any material or content displayed on this website, including, without limitation, trademarks, logos and trade names, belong to Chronic Doctors, its affiliates, or licensors, and are used with Chronic Doctors’ permission. This applies to all trademarks displayed on this website, whether or not appearing with the trademark symbol (™). Nothing on this website should be construed as granting any right or licence to use any trademark displayed on this website without the prior written permission of Chronic Doctors, its affiliates or licensors.
All trademarks, service marks and trade names are owned, registered and/or licensed by Chronic Doctors, who grants to you a worldwide, non-exclusive, royalty-free, revocable license whilst you are a Patient to:
use the Website pursuant to the Terms;
copy and store the Website and the material contained in the Website in your device’s cache memory; and
print pages from the Website for your own personal and non-commercial use.
Chronic Doctors does not grant you any other rights whatsoever in relation to the Website or the Services. All other rights are expressly reserved by Chronic Doctors.
Chronic Doctors retains all rights, title and interest in and to the Website and all related Services. Nothing you do on or in relation to the Website will transfer any:
business name, trading name, domain name, trade mark, industrial design, patent, registered design or copyright, or
a right to use or exploit a business name, trading name, domain name, trade mark or industrial design, or
a thing, system or process that is the subject of a patent, registered design or copyright (or an adaptation or modification of such a thing, system or process),
You may not, without the prior written permission of Chronic Doctors and the permission of any other relevant rights owners: broadcast, republish, up-load to a third party, transmit, post, distribute, show or play in public, adapt or change in any way the Services or third party Services for any purpose, unless otherwise provided by these Terms. This prohibition does not extend to materials on the Website, which are freely available for re-use or are in the public domain.
Nothing in the Terms limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (or any liability under them) which by law may not be limited or excluded.
Subject to this clause, and to the extent permitted by law:
all terms, guarantees, warranties, representations or conditions which are
Chronic Doctors will not be liable for any special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable Consumer Guarantee), loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Services or these Terms (including as a result of not being able to use the Services or the late supply of the Services), whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise.
Use of the Website and the Services is at your own risk. Everything on the Website and the Services is provided to you “as is” and “as available” without warranty or condition of any kind. None of the affiliates, directors, officers, employees, agents, contributors and licensors of Chronic Doctors make any express or implied representation or warranty about the Services or any products or Services (including the products or Services of Chronic Doctors) referred to on the Website, includes (but is not restricted to) loss or damage you might suffer as a result of any of the following:
failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or other harmful component, loss of data, communication line failure, unlawful third party conduct, or theft, destruction, alteration or unauthorised access to records;
the accuracy, suitability or currency of any information on the Website, the Services, or any of its Services related products (including third party material and advertisements on the Website);
costs incurred as a result of you using the Website, the Services or any of the products of Chronic Doctors; and
the Services or operation in respect to links which are provided for your convenience.
Except as provided by law pursuant to a non-excludable condition, Chronic Doctors will not be liable for any loss or damage suffered in connection with your use, or loss of use, of this website, to the extent permitted by law, if your use of this website relates to the prescription of any product.
Chronic Doctors will not be liable in any event for any consequential, indirect, incidental, special, punitive or exemplary damages, or any loss of profits or loss or corruption of data, damage to a computer system, loss of anticipated savings, loss of goodwill or economic loss, even if Chronic Doctors has been advised of the possibility of such loss or damage.
You agree that Chronic Doctors’ liability to you at law will be reduced by the extent to which you contributed to any loss incurred by you.
Chronic Doctors’ failure to require your performance of any Terms shall not affect its full right to require such performance at any time thereafter, nor shall its waiver of a breach of any of these Terms be taken or held to be a waiver of future breaches of these Terms and conditions. No failure to exercise and no delay by Chronic Doctors in exercising any right, remedy, power or privilege under these Terms and no course of dealing, shall be construed or operate as a waiver of these Terms.
You expressly understand and agree that Chronic Doctors, its affiliates, employees, agents, contributors and licensors shall not be liable to you for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability. This shall include, but is not limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation and any other intangible loss.
The Terms will continue to apply until terminated by either you or by Chronic Doctors as set out below.
If you want to terminate the Terms, you may do so by:
providing Chronic Doctors with 5 days’ notice of your intention to terminate; and
closing your accounts for all of the services which you use, where Chronic Doctors has made this option available to you.
Your notice should be sent, in writing, to Chronic Doctors via the ‘Email Now’ link on our homepage.
Chronic Doctors may at any time, terminate the Terms with you if:
you have breached any provision of the Terms or intend to breach any provision;
Chronic Doctors is required to do so by law;
the provision of the Services to you by Chronic Doctors is, in the opinion of Chronic Doctors, no longer commercially viable.
Subject to local applicable laws, Chronic Doctors reserves the right to discontinue or cancel your membership at any time and may suspend or deny, in its sole discretion, your access to all or any portion of the Website or the Services without notice if you breach any provision of the Terms or any applicable law or if your conduct impacts Chronic Doctors’s name or reputation or violates the rights of those of another party.
You agree to indemnify Chronic Doctors, its affiliates, employees, agents, contributors, third party content providers and licensors from and against:
all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred, suffered or arising out of or in connection with Your Content;
any direct or indirect consequences of you accessing, using or transacting on the Website or attempts to do so; and/or
If a dispute arises out of or relates to the Terms, either party may not commence any Tribunal or Court proceedings in relation to the dispute, unless the following clauses have been complied with (except where urgent interlocutory relief is sought).
A party to the Terms claiming a dispute (Dispute) has arisen under the Terms, must give written notice to the other party detailing the nature of the dispute, the desired outcome and the action required to settle the Dispute.
On receipt of that notice (Notice) by that other party, the parties to the Terms (Parties) must:
Within 20 days of the Notice endeavour in good faith to resolve the Dispute expeditiously by negotiation or such other means upon which they may mutually agree;
If for any reason whatsoever, 10 days after the date of the Notice, the Dispute has not been resolved, the Parties must either agree upon selection of a mediator or request that an appropriate mediator be appointed by the President of the President of the Australian Mediation Association or his or her nominee;
The Parties are equally liable for the fees and reasonable expenses of a mediator and the cost of the venue of the mediation and without limiting the foregoing undertake to pay any amounts requested by the mediator as a pre-condition to the mediation commencing. The Parties must each pay their own costs associated with the mediation;
The mediation will be held in Brisbane, Australia.
All communications concerning negotiations made by the Parties arising out of and in connection with this dispute resolution clause are confidential and to the extent possible, must be treated as “without prejudice” negotiations for the purpose of applicable laws of evidence.
Termination of Mediation:
If 14 days have elapsed after the start of a mediation of the Dispute and the Dispute has not been resolved, either Party may ask the mediator to terminate the mediation and the mediator must do so.
The Services offered by Chronic Doctors is intended to be viewed by residents of Australia. In the event of any dispute arising out of or in relation to the Website, you agree that the exclusive venue for resolving any dispute shall be in the courts of Queensland, Australia.
The Terms are governed by the laws of Queensland, Australia. Any dispute, controversy, proceeding or claim of whatever nature arising out of or in any way relating to the Terms and the rights created hereby shall be governed, interpreted and construed by, under and pursuant to the laws of Queensland, Australia, without reference to conflict of law principles, notwithstanding mandatory rules. The validity of this governing law clause is not contested. The Terms shall be binding to the benefit of the parties hereto and their successors and assigns.
Both parties confirm and declare that the provisions of the Terms are fair and reasonable and both parties having taken the opportunity to obtain independent legal advice and declare the Terms are not against public policy on the grounds of inequality or bargaining power or general grounds of restraint of trade.
If any part of these Terms is found to be void or unenforceable by a Court of competent jurisdiction, that part shall be severed and the rest of the Terms shall remain in force.